FirstBank has announced a temporary disruption to its major digital banking channels, leaving some customers unable to complete transactions.
In a notice issued on Thursday, the lender said the downtime is affecting transfers and payments carried out via *FirstMobile, FirstOnline, and its 894# USSD service.
“Please be informed that we are currently experiencing some downtime affecting transactions to other banks on FirstMobile, FirstOnline, and USSD platforms. Customers may therefore experience delayed or declined transactions,” the circular read.
The bank apologised for the inconvenience and assured customers that its technical team, in collaboration with partner service providers, is working to restore services swiftly.
The incident comes less than two months after FirstBank introduced facial biometric authentication on its FirstMobile app, a move aimed at improving security and user experience.
