Some subscribers of MTN Nigeria have started receiving airtime credits as compensation for poor network service experienced in January 2026.
Notifications sent to affected users indicate varying amounts. One message reads: “Dear Customer, your account has been credited with N341 airtime for quality of service issues in January 2026. Thank you for your understanding.”
However, the compensation does not appear to be uniform. While some users reported receiving over ₦300, others claimed they got smaller amounts such as ₦20 or ₦91, although these reports have not been independently verified.
It remains unclear whether all impacted subscribers have been compensated or how the telecom operator determined the specific amounts credited to each user.
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The move follows regulatory pressure on telecom providers to address persistent complaints about poor service delivery and to meet established quality-of-service standards. Operators were also directed to compensate customers where necessary.
MTN had earlier assured customers of its commitment to complying with these directives while continuing to invest in network upgrades to improve overall service performance.
Details regarding the total number of affected subscribers and the criteria used for the compensation have yet to be disclosed.
